Returns Policy
REFUNDS, RETURNS, AND EXCHANGES
Damaged Products
Contact Us: If your files are damaged in any way (possibly a file corrupted), please email us within 7 calendar days at admin@thepresetscoy.com with your order number and details of the issue.
We will Respond: We will respond within 3 business days. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Incompatible Products
Our preset files are guaranteed to work on the Lightroom Desktop and Mobile systems.
If the files do not work on your system please:
- Update your app/software to ensure that you have the latest version
- Ensure that you are using the desktop file on the desktop app, mobile file on the mobile etc.
Contact Us: If the file is still not working please email us within 7 calendar days at admin@thepresetscoy.com with your order number and details of the issue.
We will Respond: We will respond within 3 business days. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If we cannot get the file to work on our test system we will issue a refund.
This is how you can contact us:
Email: admin@thepresetscoy.com
Address: 25883 N Park Ave, Suite 523490, Elkhart, Indiana 46514
Phone Number: (574) 575-4075
